Returns
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days from the date your order was shipped for a full refund.
Return Policy
We offer free returns for a full refund on all domestic orders. To be eligible for a return, your item must be unworn, unused, and in its original condition with all tags and packaging intact. You have 30 days from the ship date to initiate a return.
How to Return an Item
Initiating a return is simple and can be done entirely through our online portal. Please have your order number and email address ready to begin the process. For step-by-step instructions, please visit our returns page at kedshoe.com.
Return Processing
After you have mailed your return, please allow 7-10 business days for the package to arrive at our returns facility. Once received, it may take up to 7 additional business days to process the return. You will receive an email confirmation once your return has been finalized. The refund will be issued to your original method of payment.
Return Guidelines
- Items must be returned in their original, unworn condition with all tags attached.
- Products must be placed in their original packaging and then inside a separate shipping box to prevent damage during transit.
- We are unable to accept returns on items that are damaged due to improper packaging.
- For health and hygiene reasons, we cannot accept returns on certain products if their original sealed packaging has been opened.
Damaged or Defective Items
In the rare event that you receive a damaged or defective product, please contact us right away. We will be happy to assist you and arrange for a return and replacement, subject to availability.
Final Sale Items
All items marked “Final Sale” at the time of purchase are considered final and cannot be returned or exchanged for any reason.
Promotional Offers
If you return an item that was part of a promotional offer, the promotion may be invalidated. Your refund will be adjusted to reflect the actual paid value of the items kept from your order.
Lost Return Packages
We are not responsible for return packages that are lost or stolen in transit. We recommend using a trackable shipping service and retaining your proof of postage.
For any further questions regarding your return, please visit our online help center at kedshoe.com.