General Questions
Have a question for us? Check out our most frequently asked questions to find the answer you’re looking for. If you still can’t find what you need, our Customer Service team is here to help. Please visit our Contact Us page at kedshoe.com for further assistance.
Where can I buy Keds products?
Keds products are available at many retail locations across the country as well as online. To find a store near you or to shop our full collection, please visit kedshoe.com.
How can I stay updated on Keds news and products?
The best way to stay in the know is to connect with us! Follow Keds on social media and sign up for our newsletter at kedshoe.com to be the first to hear about new product launches, exclusive promotions, and special events.
What is the Keds Rewards Program?
Keds Rewards is our free loyalty program where you can earn points on every purchase and enjoy exclusive benefits. To learn more about the program and how to join, please visit kedshoe.com.
How do I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also check the status of your order at any time by logging into your account on kedshoe.com.
What is your return policy?
We want you to be completely happy with your purchase. For full details on our return and exchange procedures, including time frames and conditions, please review our official policy at kedshoe.com.
How do I clean my Keds shoes?
Proper care will help your Keds look their best for longer. For specific cleaning instructions and tips based on the material of your shoes, please refer to our comprehensive care guide at kedshoe.com.
Do you offer international shipping?
We currently ship to select international destinations. To see if we deliver to your country and to learn about associated costs, please visit our shipping information page at kedshoe.com during the checkout process.
How can I get a coupon or promotional code?
We frequently offer special promotions and discounts to our newsletter subscribers and social media followers. To access the latest offers, sign up for our emails or follow us on social media. You can find all current promotions on our website at kedshoe.com.
My question isn’t listed here. How can I get help?
For any other inquiries, our dedicated Customer Service team is ready to assist you. Please reach out to us directly through the contact form available at kedshoe.com.